Support

Contact

Email support@iodine.studio. This inbox is not continuously monitored, and no response time is promised.

Include your username and a short description of the problem. Do not send your password, recovery codes, invitation links, confirmation codes, or private trip details.

Account recovery

Recovery codes are the only working recovery method. Email verification and email recovery are not available. Support cannot bypass account ownership.

Reset your password with a recovery code

Account deletion

After you request deletion, access ends immediately. The account becomes eligible for permanent deletion 30 days later. The app does not currently provide self-service cancellation. Email alone does not prove account ownership, and contacting support does not pause the deletion timeline.

Privacy and security

For privacy questions or suspected security issues, use the same address and put “Privacy” or “Security” in the subject. Do not include secrets or unnecessary personal information.